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6 Common QuickBooks Issues and How to Solve Them

6 Common QuickBooks Issues and How to Solve Them

From performing a never ending series of tasks for its users, such as paying bills, managing payroll, generating reports, invoicing customers, and tax filing, QuickBooks has been a savior for many. Be it the sole proprietors, CPAs, bookkeepers, or business owners, QuickBooks is still the first choice and is popular as one of the topmost small business accounting tools in the market to date.

Thanks to its wide range of powerful features, both QuickBooks desktop and QuickBooks hosting have been famous among the masses. However, when something goes wrong or when you find yourself stuck while using the marvelous accounting software, things may not always seem to be smooth sailing. Here are some of the most common issues you might face while working on your QuickBooks software and how you can fix them with a few simple steps:

Difficulty Updating Data Files

If you have just updated your QuickBooks to the latest version, the previous version’s data files may no longer be readable. The best thing to do is to create a backup before you begin with the installation. However, to fix this issue, you need to update your data files on the new version QuickBooks. Here’s how:

  1. Open QuickBooks
  2. Click on File
  3. Select Open or Restore Company
  4. Choose Open a Company file and click on Next
  5. Click on your chosen data file and then click Open

To further ensure that there are no issues with your data files, you can simply run a verification of the files before you uninstall your QuickBooks or install the new update. Here are the steps:

  1. Go to Files > Utilities > Verify data
  2. If QuickBooks detects no issues with your data, select OK
  3. If errors are detected, click on Rebuild Now or View Errors

Some QuickBooks users prefer to update their software side-by-side. This way, you can buy yourself time to ensure that the updated version is working well before you uninstall the older QuickBooks version.

Not Able to Rebuild Data Files

If the previous step didn’t work, then you may need to rebuild your data on the previous version. Here’s what you can do:

  1. Create a backup of your data files
  2. Verify the files
  3. Rebuild

To ensure that the rebuild happens without a glitch, make sure that your data files are located in the C: drive of your local machine. QuickBooks may pose an issue if the data file is saved on any other drive on your local machine. Once you copy your data file on the C: drive, you can rebuild it, and move the file to where you needed it in the first place.

QuickBooks Is Slow in Multi-User Mode

This can be due to a number of reasons, including hardware issues, and the causes can be tricky to identify. The first and foremost step to give your QuickBooks a speed boost is to go to use the File > Utilities > Clean Up Company Data tool. If this doesn’t seem to work, you can turn off the Audit Trail feature. However, the Audit Trail feature will help you to keep up with the changes other users have incorporated in the data files, so you might want to keep it running.

However, if your goal is to work with multiple users located at varying locations, the best solution would be to host your QuickBooks software on the cloud. With QuickBooks hosting, business owners are often able to break geographical barriers and collaborate with their remote teams and clients with ease.

A New Printer Won’t Print

This particular issue is both common and frustrating, and there are several reasons why it happens. There are many areas you might need to look into to fix your QuickBooks printer issues. However, since we are particularly focussed on issues with your new printer, the following steps may suffice:

  1. Close QuickBooks
  2. Rename the file qbprint.qbp to qbprint.qbp.old
  3. Restart your QuickBooks software
  4. Printer should work

You can also check if

  • the printer is plugged in and turned on
  • Is working for other applications or not
  • If you need to restore the backup of your data files (although it is not an easy process)

Your QuickBooks Data file is Locked

Were you trying to create a backup of your QuickBooks data files but you could not copy or move it because it was locked? This may be because your QuickBooks Server Manager and Directory Monitor may have locked down that particular file. The following steps will help solve this issue:

  1. Close you QuickBooks
  2. Go to Start and Run
  3. Enter text services.msc
  4. Find QuickBooks services and stop them

Once you do this, you will be able to create a backup of the QuickBooks files.

You Lost Your Licensing Info

So, you need your product or license information but you have lost your documents. What will you do now? Well, it is quite simple. You can simply press the F2 key while you are logged in on your QuickBooks software. Also, if you forgot your QuickBooks admin password, you can restore it using the QuickBooks Automated Password Reset tool.


For most users, it is easy to work on the QuickBooks software. Anyone can learn to operate QuickBooks for their day-to-day accounting needs with little practice. Although, a bit of help from your accountant may be needed initially. In the meantime, if you face any of the issues discusses above, following the given steps will do just fine.

About the Author

An Accountant by profession, Tina Smith works as a consultant at Sagenext. Putting her expertise in project management to the best use, she is actively involved in educating, updating, and helping accountants in their decision of migrating to the cloud. Sagenext is a leading tax and accounting application hosting provider, having a decade of experience in QuickBooks hosting, Sage hosting, Tax software hosting, and more.